I take feedback and complaints seriously. If anything about your experience has fallen short of what you should reasonably expect, here's how to raise it.
Step 1. Talk to me directly
In most cases the quickest resolution is a conversation. Email me at [email protected] setting out what happened and what you'd like to see resolved. I'll respond within 5 working days to acknowledge, and within 21 days with a substantive reply.
Step 2. Raise it with my professional body
If you'd rather not raise it with me directly, or you're not satisfied with how I've responded, you can contact the National Hypnotherapy Society, which I'm registered with. They have a formal complaints process for members.
nationalhypnotherapysociety.org
Step 3. Data protection complaints
Complaints specifically about how your personal data has been handled can also be raised with the Information Commissioner's Office: ico.org.uk.
What I'll do
- Acknowledge your complaint within 5 working days.
- Investigate properly and respond substantively within 21 days.
- Apologise where I've fallen short, and outline what I'm changing as a result.
- Treat the complaint confidentially and without prejudice.