These terms set out the agreement between you and Helping Lives Hypnotherapy (Magda Velleman) when you book a session.
Booking & payment
- Sessions must be paid for in advance via the agreed payment method.
- Sessions are charged at £50 per hour. There are no packages or tie-ins. You book one session at a time.
- The free 20-minute discovery call is genuinely free of charge and carries no obligation to book further sessions.
Cancellation policy
- 24 hours' notice or more: you can cancel or reschedule, and any payment made is refunded or carried over.
- Less than 24 hours' notice or no-show: the session is non-refundable.
- Exceptions are made for genuine emergencies at my discretion.
Refunds
A session is non-refundable once it has been delivered, or where it is cancelled with less than 24 hours' notice. If you cancel with more notice than that, any payment is refunded or held against a future session.
In-person sessions
In-person sessions take place at the Southend-on-Sea practice. The address is shared after the discovery call. Please arrive on time; sessions cannot be extended to make up for late arrival.
Online sessions
Online sessions are delivered over secure video call. You are responsible for ensuring you have a stable internet connection and a private, undisturbed space for the duration of the session. If a session is cut short by technical issues on my end, it will be rescheduled at no charge.
Your responsibilities
- Attend sessions sober (no alcohol or recreational substances).
- Disclose any medical conditions, medications or psychiatric history that may be relevant.
- Do not drive or operate machinery for at least 20 minutes after a session.
Scope of practice
Hypnotherapy is not a substitute for medical or psychiatric care. I do not diagnose mental health conditions or prescribe. Where appropriate, I will refer you to your GP or another professional.
Confidentiality
Sessions are confidential. See the privacy policy for the limited exceptions required by law and professional ethics.
Complaints
If you're unhappy with any aspect of the service, please see the complaints procedure.